FAQS

How to file a medical claim for benefits.
To find claim forms:

Visit MedMutual.com and choose Member Forms at the bottom of the page.

Log in to My Health Plan. Next, choose Resources & Tools, then Forms.

Call Customer Care at the number on your ID card.

In-network providers must submit a claim for you. If you go to a doctor, hospital or provider that is not in your plan’s network, ask them to submit a claim for you on a standardized claim form. If the provider will not submit the claim for you, contact Customer Care or log in to My Health Plan for a claim form. You will need to complete the claim form and attach an itemized bill that includes the patient’s first and last name, diagnosis, procedure, date of service, a breakdown of charges and the name and address of the provider or facility. Submit the completed form to the address on the form within the timeframe stated in your Certificate or Benefit Book
How do I access my Flexible Spending Account portal?
How do I create a Medical Mutual My Health Plan Account?
To create a My Health Plan Account:

Visit medmutual.com

Find the “Login” area on the top right hand side of the screen

Click “Login as a Member”

Register for an Account using your Name, Medical Mutual ID Number, and Date of Birth

Create a user name and password
How do I find an in-network doctor, dentist, or optometrist?
To find a list of network providers:

Log in to My Health Plan and select Find a Provider. Note: View providers based on location and mile radius or download the provider directory for your county in PDF format.

Download our mobile app, available through the Apple App Store or Google Play (search MedMutual).

Call our Customer Care specialists at the number on your ID card.

If you are not a member, visit MedMutual.com and choose Find a Provider at the top of the page to see what networks and providers are available to you.
How do I access my Medical Mutual insurance card?
How to Read an EOB?
How do I access my 401(k)-account information, including my deferral amount and beneficiaries?

Visit www.workplace.schwab.com. Log in or click “Register Now” in the top right-hand corner. Follow the steps to set up your account. You will need to enter some personal information. You will be sent a secure email with log in instructions.

To add/change your contribution/deferral for 401(k) or Roth: Go to Manage Account > Contributions > Change Contributions. Or, from the dashboard, click on the “I want to…” arrow, and choose the action you want to take.
I have a 401(k) with my previous employer. How do I roll it into my new account?